General driving license rules:
The age of the required by ECH to rent cars is required. so; regulated:
· Palermo: every day from 8:00 AM to 9:30 PM
· Trapani: every day from 8:00 AM to 10:00 PM
· Catania: every day from 8:00 AM to 10:00 PM
· Pisa: every day from 8:00 AM to 10:00 PM
The out-of-hours service is available upon request and agreement with the rental station and comes with an additional cost. The out-of-hours fee can be prepaid during the booking process (if the indicated time falls outside the station's operating hours) or paid at the counter (if requested after the booking). The cost of the out-of-hours service is regulated as follows:
PMO (Palermo station):
for pickup from 21:31 to 22:30 = € 60 vat included
for pickup from 22:31 to 23:30 = € 80 vat included
for pickup from 23:31 onwards = € 100 vat included
CTA (Catania station), PSA (Pisa station), TPS (Trapani station):
for pickup from 22:01 to 23:00 = € 60 vat included
for pickup from 23:01 to 24:00 = € 80 vat included
for pickup from 24:01 onwards = € 100 vat included
It is possible to return the vehicle to a different station from the pick-up location (one-way service), but only at stations within Sicily (Palermo, Trapani, Catania) and only by agreeing in advance with the pick-up rental station or by indicating the preference at the time of booking. The one-way service has an additional cost to be paid at the time of booking (if the return station has been agreed upon and accepted) or at the rental counter if the request is made afterwards. The cost of the service is as follows:
If after booking you receive an email that says:
“Your request, number ###, is currently being processed by our reservation system. We will send you an order confirmation or cancellation email within three days.”
Don’t worry, it simply means that you have chosen a type of vehicle or delivery times that require our manual intervention in order to better organize and provide you with the best service (this is known as an "on-request" booking).
We generally process all requests within the same day, but a response is always guaranteed within a maximum of 3 days.
If your booking is confirmed, you will receive a confirmation email with the rental voucher attached.
If the booking is rejected, you will receive a notification email informing you of the cancellation. In this case, the amount held for the booking will be released by the bank within a few hours, although depending on the bank’s processing times, it may take up to 24 hours.
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