Credit card

Unless otherwise communicated or authorized in writing by ECH, the security deposit to guarantee the deductible must be blocked by credit card necessarily registered in the name of this voucher. Credit cards accepted by ECH as guarantee/deposit are exclusively MasterCard and Visa; Amex and Diners are not accepted. The credit card must be issued by a phisical bank, and not by a financial service company. Always check that your credit card has sufficient credit at the time of rental. The amount of the security deposit corresponds to the maximum deductible on the contract which varies according to the group booked and can be found directly on the first page of the voucher. The credit card must have an expiry date of no less than 3 months following the closing date of the rental. The card must have chip and PIN technology. In the event that an invalid credit card is presented or the same does not have sufficient credit to make the security deposit, ECH may refuse to deliver the vehicle. Debit card will be accepted in some case discretionary to our staff, only if purchasing locally the additional cover product SCDW and with an additional fee of € 61 for using a debit card.

Driving document and identification

Drivers must have held a valid driving license for at least 2 years; it is advisable to make sure that the expiry date is after the rental end date. The license must always be presented in the original and must not show abrasions or deteriorations that compromise its legibility: provisional licenses, photocopies or substitute declarations will not be accepted under any circumstances (for more information call the ECH offices); an expired license can be accepted as long as it is accompanied by a valid identity document and the original of the medical certificate whose validity and suitability to drive will be checked. The Medical Certificate certifies the psychophysical aptitude of the holder and also performs the function of provisional qualification, is valid for 6 months from the date of issue; In the event of a duplicate due to loss, theft or destruction, the Provisional Driving Permit valid for 90 days and more from the date of issue can be accepted, accompanied by a valid identity document. For foreign licenses, it should be remembered that all licenses issued by a member state are valid within the European Community; for driving licenses issued in non-European countries, on the other hand, the customer must show the international driving permit together with their licence. The international driving license is valid for only 1 year from the date of issue, therefore it must be in the regular course of validity. Driving licenses bearing non-Latin characters (for example Arabic, Chinese, Japanese, Cyrillic) must be translated into Latin characters by the Embassy or Consulate. The driving licenses of non-EU citizens who have been resident in Italy for more than a year, even if accompanied by an unexpired international licence, are no longer valid. In the event that no international driving license is provided, ECH could refuse to deliver the vehicle or require the additional charge of € 20 per each rental day. The vehicle deliver in absence of international driving license is a contractual agreement between the rental company and the Customer, it doesn’t relieves Customer from any violation according to the Italian code of the street (C.d.S.). Where the release date of the driving license is closer than 24 months, the rental company could refuse the rental or exceptionally provide the vehicle by an additional charge of € 20 per each rental day. In any case, it will be mandatory to show, in addition to the driving licence, a valid identity document or passport in phisical form, in the event that no phisical form of Identity document or passport is provided, ECH could refuse to deliver the vehicle or require the additional charge of € 15 per rental day. In the event that one or more of the above requirements is missing, ECH could refuse to deliver the vehicle, in these cases, there will be no refund of the amount already paid.

Voucher

Remember to print all pages and bring the following rental voucher with you. In the event that the voucher is not delivered complete with all pages, ECH may refuse to deliver the vehicle. Furthermore, the customer can only have one active rental contract; this means that the same customer cannot appear on two different active rental contracts at the same time. Any additional booking voucher (starting from the second) with the same customer name for the same rental period will be considered a duplicate of the original booking and delivery of the vehicle will not be guaranteed

Minimum and maximum age

The age required by ECH to rent cars is regulated as follows:
Minimum Age: 21 years, in possession of a valid driving license, issued for at least 2 years
Maximum age: 75 years until the end of the rental, in possession of a valid driving licence, issued for at least 2 years. In case when picking up the car

Road assistance

A roadside assistance service is provided. In case of emergency, during office hours you can call the number indicated by the rental agency. For details on what is covered by this service, please inquire when picking up your vehicle.

Limitation of liability for damages

The damage limitation (CDW) applies to all authorized drivers and partially covers any damage to the vehicle. The CDW is subject to the terms of the rental agreement signed upon collection of the vehicle.

Unlimited mileage

Unlimited mileage means you can travel as far as you want without additional costs.

Franchise

The value of the deductible is strictly linked to the car group booked, in the event of a rental of more than 15 days, ECH could collect the value corresponding to the maximum deductible by credit card. For precise information on the amount, check directly on the first page of the voucher.

Basic excess:

Basic excess (deductible) changes upon the vehicle group as the following: group A and B € 1500; group C € 2000; group D and V € 2500.

Basic deposit:

Basic deposit changes upon the vehicle group as the folowing: group A and B € 750; group C € 1000; group D and V € 1250.

Fuel

The cost will be charged to the customer. The car must be returned with the same amount of fuel present at the time of collection; upon return of the car in case of missing fuel, the relative fuel cost will be charged. Charges for missing fuel must be paid at the car rental office or deducted from the security deposit; In case of lack of fuel, a penalty will be applied (Refueling Service), however the cost of fuel will be calculated according to the rates displayed in the ECH offices.

Extra protections

Any optional reductions in compensation liability in the event of damage and/or theft, if not purchased directly during the booking stage, can also be purchased directly at the rental desk at a higher price than the cost proposed during the booking stage. The relative costs vary according to the product that the customer will choose. The benefits of reduced excess liability are voided if a "young driver" or "senior driver" supplement is applied. The application of the "young driver" or "senior driver" supplement based on the driver's age compared to the vehicle booked, is specified in the following section titled "driver's age".

Additional driver

Extra service that allows the use of the rented vehicle to another authorized and registered driver at the time of vehicle collection. If requested and if not already paid at the time of booking, the extra amount for this service must be paid at the rental desk at a cost of € 15 per day. The possible addition of another driver to the main one indicated in this voucher is to be understood exclusively for the purposes of the guide.

Driver's age

An extra supplement is applied due to age limits imposed by ECH (Young Driver and Senior Driver). This supplement costs € 20 per day including VAT. For vehicles belonging to groups A and B, the "Young Driver" surcharge is applied to drivers between the ages of 21 and 24. For vehicles belonging to group C, the "Young Driver" surcharge is applied to drivers between the ages of 22 and 26. For vehicles belonging to groups D, the "Young Driver" surcharge is applied to drivers between the ages of 22 and 29. For vehicles belonging to groups V, the "Young Driver" surcharge is applied to drivers between the ages of 25 and 29.It is not possible to rent a vehicle of a certain category if you are neither within the minimum/maximum age, nor in the age of application of the "Young Driver" surcharge, nor if the date on which the license was issued is less than 2 years old. The "Senior driver" surcharge will be applied to all customers between the ages of 76 and 80. All drivers must have held their license for at least 2 years. The age obligations are intended until the end of the rental. The local rental station reserves the right to refuse the rental to the customer under the minimum age or above the maximum age. For more information please call the ECH offices.

Out of hours surcharge

For collections and returns of cars outside the opening hours of our offices, there is an "out of hours" supplement. The cost of out of hours service may cost between 60 € and 100 € vat included, depends of the pickup time required after the closing time. ECH office hours are from 08:00 to 21:30; The "out of hours" service is applicable in all cases for contracts closed before 08:00 and open after 21:30. In the event that, without any notice, the customer does not collect the car within two hours following the scheduled date and time of collection of this voucher (NO SHOW), ECH has the right to cancel the booking and withhold the sums already collected when booking the vehicle. In the event that the flight number is not provided during the booking phase and in the absence of prior notice from the customer, the collection point could close without waiting for the customer and without notifying him.

Border crossing

It is not possible to go out with the vehicle outside the Italian borders