Mandatory requirements and rental conditions

1. Credit card

1. The security deposit to guarantee the deductible must be blocked by credit card (no debit or prepaid card) necessarily registered in the name of the main driver who is the holder of this voucher.
2. The credit card must be issued by a phisical bank, and not by a financial service company.
3. The credit card must have an expiry date of no less than 3 months following the closing date of the rental. 
4. The card must have chip and PIN technology. Credit cards accepted by ECH as guarantee/deposit are exclusively MasterCard and Visa, Amex and Diners are not accepted.
5. The customer must always check that his credit card has sufficient credit at the time of rental.
6. The amount of the security deposit varies according to the group booked and can be found directly on the first page of the voucher.
7. In the event that an invalid credit card is presented or the same does not have sufficient credit to make the security deposit, the customer will have to purchase the additional protection that reduces the deductibles. In case of refusal by the customer, this voucher will be canceled and no refund of the amount already paid will be provided.
8. Checks and cash will not be accepted. 
9. Debit card will be accepted in some case discretionary to our staff, only if purchasing locally the additional cover product SCDW and with an additional fee of € 61 for using a debit card. This exception may be assessed and, where deemed appropriate, authorized exclusively by a rental desk operator at the time of execution of the Contract and delivery of the vehicle, and shall under no circumstances apply where the SCDW product has been purchased and prepaid at the time of booking. This exception may be assessed and, where deemed appropriate, authorized exclusively by a rental desk operator at the time of execution of the Contract and delivery of the vehicle, and shall under no circumstances apply where the SCDW product has been purchased and prepaid at the time of booking.

2. Driving and identification document:

1. Drivers must have held a valid driving license for at least 2 years; it is advisable to make sure that the expiry date is after the rental end date.
2. Where the release date of the driving license is closer than 24 months, the rental company coul provide the vehicle by an additional charge of € 20 per each rental day.
3. The license must always be presented in the original and must not show abrasions or deteriorations that compromise its legibility: provisional licenses, photocopies or substitute declarations will not be accepted under any circumstances (for more information call the ECH offices); an expired license can be accepted as long as it is accompanied by a valid identity document and the original of the medical certificate whose validity and suitability to drive will be checked. The Medical Certificate certifies the psychophysical aptitude of the holder and also performs the function of provisional qualification, is valid for 6 months from the date of issue; In the event of a duplicate due to loss, theft or destruction, the Provisional Driving Permit valid for 90 days and more from the date of issue can be accepted, accompanied by a valid identity document.
4. For foreign licenses, it should be remembered that all licenses issued by a member state are valid within the European Community; for driving licenses issued in non-European countries, on the other hand, the customer must show the international driving permit together with their licence. The international driving license is valid for only 1 year from the date of issue, therefore it must be in the regular course of validity. Driving licenses bearing non-Latin characters (for example Arabic, Chinese, Japanese, Cyrillic) must be translated into Latin characters by the Embassy or Consulate. The driving licenses of non-EU citizens who have been resident in Italy for more than a year, even if accompanied by an unexpired international licence, are no longer valid.
5. In the event that no international driving license is provided, ECH could refuse to deliver the vehicle or require the additional charge of € 20 per rental day.
6. The vehicle deliver in absence of international driving license is a contractual agreement between the rental company and the Customer, it doesn’t relieves Customer from any violation according to the Italian code of the street (C.d.S.).
7. In any case, it will be mandatory to show, in addition to the driving licence, a valid identity document or passport in phisical form, in the event that no phisical form of Identity document or passport is provided, ECH could refuse to deliver the vehicle or require the additional charge of € 15 per rental day.
8.  In the event that one or more of the above requirements is missing, ECH could refuse to deliver the vehicle due to “insufficient requirements”, in these cases, there will be no refund of the amount already paid. If the rental is rejected due to insufficient requirements, a penalty charge of € 61 is applicable.

3. Flight Ticket:

1. Customer must present a valid return flight ticket scheduled on the same day of the drop-off (end of rental) departing from the closest airport to the drop-off rental station, issued at least 24 hours before the beginning of the rental. If such return flight ticket cannot be provided, the rental agent reserves the right to refuse the rental or evaluate the delivery of the vehicle only if the customer agrees to purchase locally the SCDW coverage product. This exception may be assessed and, where deemed appropriate, authorized exclusively by a rental desk operator at the time of execution of the Contract and delivery of the vehicle, and shall under no circumstances apply where the SCDW product has been purchased and prepaid at the time of booking.
2. Even in the event of a prepaid purchase of the SCDW product made at the time of booking, all essential and mandatory requirements for the collection of the vehicle must still be met and verified by ECH at the time of execution of the Contract. The prepaid purchase of the SCDW product shall under no circumstances compensate for, waive, or replace the absence of one or more of the mandatory requirements applicable to the rental and collection of the vehicle. Any exception allowing the exceptional execution of the Contract subject to the purchase of the SCDW product may be assessed and, where deemed appropriate, authorized exclusively by a rental desk operator at the time of execution of the Contract and delivery of the vehicle. Such exceptions shall under no circumstances apply where the SCDW product has been purchased and prepaid at the time of booking.
3.  In the event that one or more of the above requirements is missing, ECH could refuse to deliver the vehicle due to “insufficient requirements”, in these cases, there will be no refund of the amount already paid. If the rental is rejected due to insufficient requirements, a penalty charge of € 61 is applicable.

4. Voucher

1. The customer is required to print the voucher complete with all its pages. In the event that the voucher is not delivered complete with all pages, ECH may refuse to deliver the vehicle. In these cases, there will be no refund of the amount already paid. 
2. Furthermore, the customer can only have one active rental contract; this means that the same customer cannot appear on two different active rental contracts at the same time.
3. Any additional booking voucher (starting from the second) with the same customer name for the same rental period will be considered a duplicate of the original booking and delivery of the vehicle will not be guaranteed

5. Minimum and maximum age

1. The age required by ECH to rent cars is regulated as follows:
2. Minimum age: 21 years, in possession of a valid driving license, issued for at least 2 years
3. Maximum age: 75, in possession of a valid driving licence, issued for at least 2 years.
4. In the event that during the collection of the car it is ascertained that the minimum and/or maximum age requirements are not met, ECH could refuse to deliver the vehicle. In these cases, there will be no refund of the amount already paid.

6. Road assistance:

1. A roadside assistance basic service is provided. In the event of an emergency, during o ce hours you can call the number indicated by the rental agency.
2. For details on what is covered by this service, please inquire when picking up your vehicle.

7. Limitation of liability for damages:

1. The damage limitation (CDW) applies to all authorized drivers and partially covers any damage to the vehicle.
2. The CDW is subject to the terms of the rental agreement signed upon collection of the vehicle.

8. Limitation of liability in case of theft:

1. The limitation of theft/fire liability (TP) is applied to all authorized drivers and partially covers the event.
2. The TP is subject to the terms of the rental agreement signed when picking up the vehicle.

9. Mileage included:

1. The mileage included in the rental cost is specified in clause 4 of the contract (included mileage).  
2. If the total mileage recorded at the end of the contract exceeds the included mileage indicated in clause 4 of the rental agreement, the excess mileage will be charged at a rate of €0.25 for each additional kilometer.

10. Excess and deposit

1. The value of the basic deductible is strictly linked to the car group booked, in the event of a rental of more than 14 days, ECH will collect the expected amount by credit card.
2. For precise information on the amount, check directly on the first page of the voucher.

11. Basic excess:

1. Basic excess (deductible) changes upon the vehicle group as the following:
2. group A and B € 1500
3. group C € 2000
4. group D and V € 2500
5. group F from € 2500 to € 3500

12. Basic deposit:

1. Basic deposit changes upon the vehicle group as the folowing:
2. group A and B € 750
3. group C € 1000
4. group D, F and V € 1250

13. Fuel

1. The cost of fuel will be charged to the customer. The car must be returned with the same amount of fuel present at the time of collection;
2. upon return of the car in case of missing fuel, the relative fuel cost will be charged.
3. In case of lack of fuel, a penalty of € 45 vat included will be applied (refueling service), however the cost of fuel will be calculated according to the rates displayed in the ECH offices.

14. Extra protections

1. Any optional reductions in compensation liability in the event of damage and/or theft, if not purchased directly at the time of booking, can be purchased directly at the rental counter at a higher price than the cost proposed at the time of booking.
2. The relative costs vary according to the product that the customer will choose.
3. The benefits of reduced excess liability are voided if a "young driver" or "senior driver" supplement is applied. The application of the "young driver" or "senior driver" supplement based on the driver's age compared to the vehicle booked, is specified in the following section titled "driver's age".

15. Additional driver

1. Extra service that allows the use of the rented vehicle to another authorized and registered driver at the time of vehicle collection. If requested and if not already paid at the time of booking, the extra amount for this service must be paid at the rental desk at a cost of € 15 per day including VAT.
2. The possible addition of another driver to the main one indicated in this voucher is to be understood exclusively for the purpose of the guide and not for any use of the credit card to make security deposits.

16. Driver's age

1. An extra supplement is applied due to age limits imposed by ECH (Young Driver and Senior Driver). This supplement, if applicable and not already paid at the time of booking, must be paid at the rental center at a cost of € 20 per day including VAT.
2. For vehicles belonging to groups A and B, the "Young age" supplement is applied to drivers aged between 21 and 24 who have held their driving license for at least 2 years.
3. For vehicles belonging to groups C, the "Young age" surcharge is applied to drivers between the ages of 22 and 26 who have held their driving license for at least 2 years.
4. For vehicles belonging to groups D, the "Young Age" surcharge is applied to drivers between the ages of 22 and 29 who have held their driving license for at least 2 years.
5. For vehicles belonging to groups V, the "Young Age" surcharge is applied to drivers between the ages of 25 and 29 who have held their driving license for at least 2 years.
6. For all groups of vehicle, the driver license's release must be at least 2 years
7. It is not possible to rent a vehicle of a certain category if you are neither within the minimum age nor within the age of application of the "Young Driver" surcharge. The local rental station reserves the right to refuse the rental to customers under the minimum age. For more information please call the ECH offices.
8. The Senior driver will be applied to all customers between the ages of 76 and 80. This supplement, if applicable and not already paid at the time of booking, must be paid at the rental center at a cost of € 20 per day including VAT.
9. It is not possible to rent if you are neither within the maximum age nor within the age of application of the "Senior Driver" supplement. The local rental station reserves the right to refuse the rental to the customer over the maximum age. For more information please call the ECH offices.

17. Opening times and out-of-hours surcharge

1. In the case of collection outside the opening hours of the rental station, there is a supplement which may be from € 60 to € 100 including VAT. The cost may change upon the pickup time requested later than the rental station closing time. The after hours service, if not booked, must be requested and agreed with the rental company.
2. The opening hours of the rental stations are as follows:
3. Palermo: from 8:00 to 21:30
4. Trapani: from 8:00 to 22:00
5. Catania: from 8:00 to 22:00
6. Pisa:  from 8:00 to 22:00
7. Bologna: from 8:00 to 22:00
8. Verona: from 8:00 to 22:00

18. Border crossing

1. It is not possible to go out with the vehicle outside the Italian borders.

19. Online prepaid terms & conditions

1. Prepaid online reservations do not constitute a contract for the provision of the car rental service.
2. The contract will be stipulated at the time of rental.
3. Prepaid vouchers bearing a specific amount will be accepted as proof of payment of the cost of the reservation. The voucher must be accompanied by a credit card in the name of the main driver and with embossed numbers as a guarantee and to cover any charges not included in the value of the prepaid voucher, such as for example: fuel, accessories not included in the rate (child seat for children, navigators, chains, etc.), economic liability for damage or theft of the rented vehicle, age below the minimum permitted, etc.
4. The voucher is valid only for the date shown and for the specified amount.
5. The payment of the prepaid amount can be made with any type of card and can also be made in the name of a person other than the main driver, but this does not exempt the main driver from providing a Visa or MasterCard credit card EXCLUSIVELY in the name of the driver when picking up the car. to the name of this voucher.

20. Lessor’s Right of Withdrawal

1. The Lessor reserves the right, at any time and at its sole discretion, to cancel the Customer's reservation prior to the arrival at the rental desk or at the time of vehicle collection, without any obligation to provide justification.
2. In such cases, the Customer will be promptly informed of the cancellation, and any amounts already paid will be refunded, where applicable, without further claims by the Customer or liability on the part of the Lessor.

21. Changes and request of amendments to the booking

1. If a prepaid booking needs to be changed the original voucher will be cancelled, a new voucher will then be issued showing the amount of the changed booking.
2. For any differences between the amount paid and the amount due, the customer's credit card will be used and the amount for the difference will be charged.
3. Administrative fees will not be charged for modified bookings, unless the correction significantly changes the original booking (example: vehicle pick-up or drop-off location, rental date, rental duration, customer name, booked car group), in these cases will be subject to the cancellation fee detailed below.
4. All booking change requests are subject to the current availability of the requested vehicle and acceptance by ECH.
5. Prices may differ between what is indicated in the original reservation and what is indicated in the modified reservation. In this case the last price entered will be applied.
6. Changes can only be made within 48 hours before the collection date and time, after this deadline requests for changes will not be accepted.

22. Cancellation policy

1. If the customer has prepaid 100% of the rental cost, he can cancel a reservation and receive a refund of the amount paid under the conditions indicated in the following points.
2. If the customer has prepaid 100% of the rental cost and if the cancellation occurs at least 7 days before the scheduled collection date and time, the refund will be 100% excluding a cancellation fee of € 30.
3. If the customer has prepaid 100% of the rental cost and if the cancellation occurs between the 7th and 3rd day before the scheduled collection date and time, the refund will be 100% excluding a € 50 cancellation fee.
4. There is not refund of the amount already paid if the cancellation occurs less than 72 hours before the pick-up.
5. If the customer has NOT prepaid 100% of the rental cost, in case of cancellation there will be no refund of the amount already paid.
6. The cancellation fee will be applied regardless of the amount already paid.
7. ECH will not be liable for losses due to unfavorable monetary exchange between the date of the online booking and the date of the subsequent cancellation or modification (when possible). In the event that the car cannot be collected due to insufficient documentation, lack of valid credit card or customer refusal, this situation will be treated as a "no show", meaning that you will not be entitled to a refund of the sum paid.
8. If you wish to cancel your booking, you can do so independently by clicking the “Cancel Booking” button in your private area on the website, or you can request cancellation by sending an email to info@ech.rentals, making sure to include your voucher number.
9. Any partial refund of the amount prepaid, following cancellation, will be processed by bank transfer. You will therefore need to send us the following information by email: your IBAN details and the full name of the account holder to whom you wish the refund to be made. You will also need to provide your place and date of birth for the purpose of issuing the relevant invoice/tax receipt. If one or more of the required details are missing, we will not be able to process the refund.

23. Days not-used and no-show

1. There is no refund for days of non-use (in case of early return); the customer will not be entitled to any refund in the event of failure to collect the vehicle on the booking date (no-show). 
2. In the event that, without any notice, the customer does not collect the car within two hours following the scheduled date and time of collection of this voucher, ECH has the right to cancel the booking and withhold the sums already collected during the vehicle reservation (penalty for NO SHOW).
3. In the event that the flight number is not provided during the booking phase and in the absence of prior notice from the customer, the collection point could close without waiting for the customer and without notifying him. 
4. If the customer needs to notify a delay to the scheduled vehicle pickup, the notification must be sent both to the e-mail address provided on the voucher and to the telephone number of the rental station indicated on the voucher.
5. The delay notification must be received by the Lessor or by a representative of the rental station.
6. Acceptance of the requested change is subject to the rental station's availability and may only be confirmed by the rental station.
7. E-mail communications that are not acknowledged with a reply from the rental station do not guarantee that the message has been received or that the requested change has been accepted.

24. Extension of the rental

1. If you wish to extend a rental when it has already begun, in case of acceptance and availability by ECH, the appropriate rates and rental procedures will be applied for the additional days and any penalty and the additional charge will be made on the customer's credit card. 
2. The hourly tolerance for returning the vehicle is 60 minutes after the time agreed on the rental contract, beyond which the customer will pay the additional rental day at the counter rate in addition to the penalty for unauthorized rental extension.

25. Car collection and delivery

1. The car must be collected and returned exclusively at our office at the address specified on the first page of the voucher, returns at the airport or in places other than the collection office can be made subject to written acceptance by ECH and upon payment of a fee for this service (One way).
2. In the case of One Way not previously authorized, a penalty of € 250 will be applied to be paid locally or possibly to be deducted from the deposit paid or from the customer's credit card as well as an additional cost, to be calculated on kilometric basis, for the return of the car.

26. Car cleaning condition

1. The vehicle must be returned in clean conditions suitable for damage control, otherwise the vehicle will be checked after washing, the customer who does not comply with this rule accepts the check after the check-in date;
2. in the event that the vehicle is returned in unacceptable hygienic/clean conditions, a penalty for extraordinary washing will be applied between € 20 and € 80.

27. Type of vehicle

1. The vehicle displayed on the ECH website and in the voucher is purely indicative, ECH guarantees the same group and category chosen, consequently it is not possible to guarantee that the make or model of the rented vehicle is the same as the vehicle displayed on the website.

28. Summary of ancillary costs and extra services

1. Refueling service € 45 in addition to the cost of fuel;
2. Additional driver € 15 per day;
3. Young Driver Supplement € 20 per day;
4. Out of hours service € 60 to € 100;
5. Snow-chains € 10 per day;
6. Child Seat Booster Cost € 30 for the entire duration of the rental, in case of damage, theft or fire of the same a penalty of € 100 will be applied, in case of return of the same in poor hygienic conditions a penalty of € 20 will be applied for the wash;
7. Baby Seat € 50 for the entire duration of the rental, in case of damage, theft or fire of the same a penalty of € 100 will be applied, in case of return of the same in poor hygienic conditions a penalty of € 20 will be applied for the wash;
8. prices are including VAT.